Widerrufsrecht

Refund Policy

Thank you for choosing PUNCHBAG for your stress relief products. We're committed to providing high-quality punch bags that help you unwind and manage stress. Your satisfaction is our priority.

1. 30-Day Money Back Guarantee

• Every order is covered by our 30-day money back guarantee, at no extra cost.
• If you are not happy with your purchase, you have 30 days from the date of delivery to request a return for any reason.
• Return shipping is paid by the customer. See Section 2.2.
• For customers in the European Union, nothing in this policy affects your statutory right to withdraw within 14 days from the day you receive your order.

1. Returns

2.1 Condition of Returned Items

• The product must be in the same condition as when you received it: unused, undamaged, and fully functional.
• All items must be returned in their original packaging with all accessories, documentation, and tags included. Used or worn products are not eligible for return.
• Please inspect your order on delivery and contact us immediately if there is any damage, defect, or incorrect shipment so we can make it right.

2.2 Return Shipping Is Paid by the Customer

• Return shipping is at the customer's own cost. Return postage, VAT, and any customs fees are the customer's responsibility.
• We recommend using a trackable shipping service, as we cannot refund a return we never receive.
• Exception: If your order arrives defective, damaged, or incorrect, we cover return shipping and will send a replacement or issue a full refund.

2.3 Exchanges

• The fastest way to get the right item is to return your current one and place a new order once we approve your return.
• Need assistance? Our support team is here to help at shopfiksa@gmail.com.

1. How to Return Your Order

3.1 Return Process

1. Email us at shopfiksa@gmail.com with your order number and reason for return. Subject line: Return: [Your Order Number]
2. Our team will send you return instructions and a return address.
3. Pack the item securely in its original packaging and ship it back at your own cost.
4. Send us your tracking number so we can complete the request.

3.2 Refunds

• The product must reach us before a refund is issued. We do not refund items that have not been sent back, except where an order is confirmed lost in transit or arrived defective, damaged, or incorrect.
• We inspect every returned item on arrival.
• If approved, we issue the refund to your original payment method.
• Refunds cover the price of the product. Original shipping charges and optional add-on fees are not refunded.
• Refunds typically process within 10 business days, depending on your bank or payment provider.
• For EU customers: refunds are issued within 14 days of your withdrawal notice per EU consumer law. We may hold the refund until we receive your return or proof of return shipment.
• Still waiting after 15 business days? Contact us, we're here to help.

1. Optional Add-Ons at Checkout

At checkout you may choose to add optional paid services to your order. These currently include Shipping Protection and Skip The Line.

4.1 Add-Ons Are Optional

• Add-ons are never applied automatically. You choose whether to include each one before you pay.
• Every add-on you select appears as its own line item, with its own price, in your cart, order summary, and order confirmation email.
• You can remove any add-on from your cart at any point before completing payment.

4.2 What Each Add-On Covers

• Shipping Protection: Covers your order against loss, theft, or damage in transit. If a protected order is lost or arrives damaged, we replace it or refund the product at no additional cost to you.
• Skip The Line: Moves your order to the front of our processing queue so it is packed and dispatched ahead of standard orders. This affects processing time only. It does not change carrier transit times once the parcel has left our facility.

4.3 Add-On Fees Are Non-Refundable

• These services take effect the moment your order is placed: Shipping Protection cover begins, and Skip The Line moves your order forward in our processing queue.
• Because the service is delivered at the point of purchase, add-on fees are non-refundable.
• If the product itself is returned and refunded, the refund covers the price of the product only. Add-on fees are not included in that refund.
• If an add-on was charged to your order in error, email us at shopfiksa@gmail.com and we will refund it in full.
• EU customers: This does not affect your statutory right to withdraw within 14 days. Where you withdraw and we have already begun providing an add-on service at your express request, we may retain an amount proportionate to the service already supplied.

1. Shipping Delays

• Delivery times are estimates and are not guaranteed. Transit times vary by destination and can be longer for regions outside our primary shipping lanes.
• We are not responsible for delays caused by carriers, customs clearance, or other events outside our control.
• A delay in transit is not on its own grounds for a refund while the order is still moving. If tracking shows no movement for an extended period, contact us and we will open an investigation with the carrier.
• If an order is confirmed lost in transit, we will replace it or refund it in full, and no return is required.

   

  6. Failed or Refused Deliveries

  It is the customer's responsibility to provide a complete and accurate delivery address at checkout, including building number, apartment or villa number, street, city, postal code, and a valid contact phone number. We ship to the address exactly as entered on the order.

  Address changes can only be made before an order is dispatched. Once an order has been handed to the carrier, the address can no longer be amended. If you spot a mistake, email us at shopfiksa@gmail.com immediately.

  Orders are not eligible for a refund where delivery fails because the address provided was incomplete, incorrect, or undeliverable, or because the carrier was unable to contact the recipient using the details provided. This includes parcels returned to sender, held or disposed of by the carrier, and parcels abandoned after unsuccessful delivery attempts.

  Parcels refused at the point of delivery are not eligible for a refund.

  Where a carrier leaves a collection notice, it is the customer's responsibility to collect the parcel within the carrier's stated holding period. Parcels returned as uncollected are not eligible for a refund.

  A failed delivery is not the same as an order lost in transit. Section 3.2 applies only to orders confirmed lost by the carrier.

  We will do our best to arrange redelivery once you provide a corrected address. Redelivery and any return to sender charges applied by the carrier are the customer's responsibility and will be quoted to you before we proceed.

  This section does not apply where the failed delivery was caused by an error on our part, such as shipping to the wrong address or dispatching the wrong item. In those cases we cover the full cost of putting it right.

  For EU customers: nothing in this section affects your statutory right to withdraw within 14 days of receiving your order.

  See section 1.6 of our Shipping Policy for full details.

Contact Us

Questions about our return or refund policy? Reach out to shopfiksa@gmail.com anytime.

Thank you for choosing PUNCHBAG