Shipping Policy

Welcome to punchbag! We're committed to delivering your stress relief products quickly and safely. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Shipping

1.1 Shipping Fees and Delivery Estimates

• Shipping Fees: Shipping costs are calculated and displayed at checkout before you complete your purchase.
• Delivery Estimates: Delivery times vary based on destination and shipping method. Estimated delivery information may be shown at checkout or in your order confirmation.

1.2 Shipping Locations

• Orders may be shipped from different fulfillment locations depending on inventory availability and operational considerations. Our goal is always to deliver your order as quickly as possible.

1.3 Shipping Carriers

• We work with reliable shipping partners to ensure safe delivery. The carrier handling your order will be indicated in your shipping confirmation whenever available.

1.4 Processing & Delivery Timeframes

• Processing Time: Orders are typically processed within 7–15 business days (excluding weekends and holidays) after your order is placed. Please note that during periods of high demand, processing times may be longer. You will receive a shipping confirmation email once your order has been dispatched.

1.5 Customs and Import Taxes

• For shipments outside the European Union, customers may be responsible for customs duties, import taxes, or related fees. punchbag is not responsible for delays caused by customs clearance.

1.6 Lost or Damaged Shipments

• Your responsibility: It is the customer's responsibility to provide a complete and accurate delivery address at checkout. This includes building number, apartment or villa number, street, city, postal code, and a valid contact phone number. We ship to the address exactly as it is entered on the order.
• Correcting an address: If you notice a mistake in your address, contact us immediately at shopfiksa@gmail.com. We can only amend an address before your order is dispatched. Once an order has been handed over to the carrier, the address can no longer be changed.
• Failed deliveries are not refundable: If a delivery fails because the address provided was incomplete, incorrect, or undeliverable, or because the carrier was unable to contact the recipient using the details provided, the order is not eligible for a refund. This includes parcels returned to sender, held or disposed of by the carrier, and parcels abandoned after unsuccessful delivery attempts.
• Refused deliveries: Parcels refused at the point of delivery are treated in the same way and are not eligible for a refund.
• Uncollected parcels: Where a carrier leaves a collection notice, it is the customer's responsibility to collect the parcel within the carrier's stated holding period. Parcels returned to the carrier as uncollected are not eligible for a refund.
• Redelivery: In these cases we will do our best to arrange redelivery once you provide us with a corrected address. Redelivery costs and any return to sender charges applied by the carrier are the customer's responsibility, and we will quote these to you before proceeding.
• Where this does not apply: This section does not apply where the failed delivery was caused by an error on our part, such as shipping to the wrong address or dispatching the wrong item. In those cases we cover the full cost of putting it right.

2. Order Processing and Tracking

2.1 Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, when available.
• Please allow up to 48 hours for tracking information to become active.
• If your order has not arrived within 7 business days after receiving your shipping confirmation and tracking information, please contact us at shopfiksa@gmail.com and we will be happy to assist you.

2.2 Pre-Order Items

• Products available for pre-order will ship according to the timeline stated on the product page. Pre-ordering secures your item in advance, and orders will be fulfilled once shipping begins.

Changes to This Shipping Policy

punchbag reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at shopfiksa@gmail.com.